Terms & Conditions

1. Your request and service agreement

Ottawa Multiservices Group Inc. (OMSG) provides services in Ottawa, Gatineau and the surrounding areas confirmed in your quote. These terms explain how our website and service arrangements work.

Requesting a quote, using our calculator or sending photos is free and does not accept a service contract, reserve an appointment or authorize payment. Review the official quote, its included services, any service schedule or annex, and the applicable conditions before accepting. Your appointment is confirmed once the quote is accepted and the date and time are agreed.

The accepted official quote and its service-specific conditions define your agreed work. They take priority over general website descriptions if there is a difference, subject to your mandatory legal rights. Keep a copy of the quote and the conditions provided when you accept. Later website updates do not automatically change an existing agreement.

2. Estimates, prices and included work

Online amounts are provisional estimates based on the information and options selected. We confirm the premises, tasks, frequency, products, access, price and applicable taxes in the official quote. Prices are in Canadian dollars; published cleaning rates are before tax unless expressly stated otherwise.

An agreed fixed price remains fixed for the agreed scope. For hourly work, the rate, approved time budget and any minimum are confirmed in advance. We request your approval before additional work or charges; discovering extra work does not authorize us to increase an accepted price unilaterally. Estimated working times are planning estimates, not guaranteed completion times.

Routine cleaning prices include the agreed tasks, suitable cleaning products and everyday equipment. Commercial washroom consumables are supplied by the client or priced separately as agreed. Any exceptional travel or paid parking costs are confirmed and approved before work. Extras apply only on the visits specified in the quote. Specialist or unusual work, including major post-construction cleaning, mould or flood-related work, requires a free on-site assessment before an accurate quote and service availability can be confirmed.

3. Recurring cleaning: the first four visits

The published recurring cleaning rate is earned after four consecutive completed routine-cleaning visits at the agreed frequency. Visits 1, 2 and 3 are invoiced at the full rate shown in the quote. Visit 4 is invoiced at the agreed recurring rate, less the accumulated difference between the full and recurring rates for visits 1 to 3. From visit 5, the recurring rate applies while the agreed schedule and scope continue.

This is an initial qualification period, not a repeating four-invoice cycle. The quote shows the planned amount for each visit and the fourth-visit credit. Applicable taxes are calculated on the amounts billed. An initial deep clean or specialist restoration is quoted separately and does not count toward this routine-cleaning credit. Extras follow the visit frequency stated in your quote and are not automatically discounted.

A reschedule agreed with us, or a change initiated by OMSG, does not by itself break the sequence or remove eligibility. Tell us if you need to pause, change frequency or stop service so that we can confirm the effect on future visits in writing. If the service ends before four qualifying visits are completed, the fourth-visit credit has not yet been earned; this condition does not itself create an additional cancellation fee or a charge for unperformed visits. Your mandatory cancellation and refund rights remain unaffected.

4. Invoices and payment

Accepted payment methods, due dates, any deposit and any commercial invoicing arrangement are stated in the official quote or service agreement before acceptance. Monthly billing or 30-day payment terms are not automatic. Please contact us promptly if you believe an invoice is incorrect.

No contractual late-payment interest or additional fee is added unless its terms were disclosed and agreed in advance and are permitted by applicable law. Any agreed interest provision must specify the annual rate, when it starts and how it is calculated. These general terms do not themselves impose a late-payment interest rate.

5. Scheduling, changes and cancellations

One-time services may be rescheduled or cancelled without charge when you notify us at least 24 hours before the confirmed appointment. For recurring services, the cancellation and notice terms stated in your accepted service agreement apply. Any fee for shorter notice, missed access or a missed appointment must have been disclosed and accepted in advance; these general terms do not create an unspecified fee.

If OMSG needs to change an appointment because of weather, safety or an operational issue, we contact you to agree on the next step. You are not charged a cancellation fee for a change initiated by us. If we cannot provide the agreed service, amounts already paid for that unperformed service are refunded unless you choose an agreed alternative. Statutory rights of cancellation, refund or other remedies remain available regardless of the 24-hour policy.

6. Access, safety and service quality

Please provide accurate service information and arrange safe access, agreed water and electricity access, and a clear working area. Tell us about delicate surfaces, allergies, hazards or special instructions before work starts. Keep pets safely away from the work area. If conditions prevent safe completion, we contact you before agreeing on a change to the service.

OMSG employees assigned to cleaning are trained for their tasks and have undergone criminal background checks. A completed follow-up checklist is sent after each cleaning intervention. Before-and-after quality photos require your prior permission and are included in your private report; refusing photos does not prevent service. Public or advertising use requires separate permission.

Contact us as soon as reasonably possible about incomplete work, damage or another concern, with the relevant details. We review the situation with you and discuss an appropriate response. These terms do not limit liability to the service price or exclude responsibilities, guarantees or remedies that cannot lawfully be excluded. Ask us for information about insurance relevant to your proposed service before accepting the quote.

7. Your information and applicable rights

Our privacy policy explains how we handle personal information, optional photos and advertising preferences. Permission to perform a service is separate from permission to use your photos for advertising or send promotional messages.

Applicable Canadian federal law and the provincial rules relevant to your agreement apply. Consumers retain the mandatory protections and remedies available to them, including those applicable in Ontario or Quebec. Nothing in these terms requires a consumer to waive a legal right, use a prohibited dispute procedure or accept a choice of law that deprives them of mandatory protection.